Privacy Policy
Effective Date: March 27, 2026
Med Flight Air Ambulance Inc. (“Med Flight,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, phone, email, fax, eFax, and text message communications.
This Privacy Policy describes how we collect, use, disclose, and protect information when you interact with us, including when you communicate with us by SMS/text message.
1. Information We Collect
We may collect the following types of information:
Name
Phone number
Email address
Mailing address
Information submitted through forms on our website
Information shared during transport coordination or service inquiries
Communications you send to us by phone, text message, email, fax, or eFax
Limited health-related or patient-related information when necessary for care coordination, transport logistics, billing, or operations
2. How We Use Information
We may use the information we collect to:
Respond to inquiries
Coordinate patient transport and related services
Communicate with patients, family members, facilities, case managers, and authorized representatives
Provide operational updates
Process requests and maintain records
Improve our website and communications
Comply with legal, regulatory, accreditation, billing, and operational requirements
3. SMS/Text Messaging Communications
Med Flight may send SMS/text messages for purposes such as transport coordination, scheduling, status updates, and other operational communications.
By providing your mobile number and opting in to receive text messages from Med Flight, you consent to receive SMS communications from us.
Message frequency may vary. Message and data rates may apply.
You can opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us using the contact information listed below.
We do not sell, rent, or share your mobile number or SMS consent information with third parties for their own marketing purposes.
4. Verbal and Inbound SMS Consent
Consent to receive text messages may be obtained when you:
Provide consent verbally during a phone call with our staff
Send us a text message first
Submit a website form that includes SMS consent language
Otherwise clearly agree to receive text communications from us
Consent to receive SMS messages is not a condition of purchase or service where prohibited by law.
5. HIPAA and Protected Health Information
As a healthcare-related service provider, Med Flight understands the importance of protecting sensitive information. When protected health information (“PHI”) is collected or maintained, we handle that information in accordance with applicable legal and regulatory obligations, including HIPAA, as applicable.
Please note that standard SMS/text messaging may not always be a fully secure method of communication. By opting into text messaging, you acknowledge that text messages may carry some privacy and security risk.
6. Email Communications
If you communicate with us by email, we may retain the content of your message, your email address, and our response for operational, customer service, compliance, and recordkeeping purposes.
Email should not be used to send highly sensitive information unless you are comfortable with the risks associated with email transmission.
7. Fax and eFax Communications
We may use fax and secure electronic fax services to transmit and receive documents related to operations, billing, care coordination, and administrative matters. We take reasonable measures to safeguard information sent or received through fax and eFax systems.
8. Sharing of Information
We may disclose information as needed:
To employees, contractors, dispatch personnel, and service providers who need the information to perform services on our behalf
To healthcare providers, facilities, payers, or authorized representatives as necessary for transport coordination, billing, or operations
To comply with legal obligations, court orders, subpoenas, or regulatory requirements
To protect the rights, safety, and operations of Med Flight, our patients, our personnel, and the public
We do not sell personal information to third parties for marketing purposes.
9. Website and Technical Information
When you visit our website, certain technical information may be collected automatically, such as:
IP address
Browser type
Device type
Pages visited
Date and time of access
Referring website addresses
This information helps us operate, maintain, and improve our website.
10. Cookies and Analytics
Our website may use cookies or similar technologies to improve site functionality, understand user activity, and enhance the browsing experience. You may adjust your browser settings to limit or disable cookies, though some site features may not function properly.
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet, email, or text messaging is completely secure, and we cannot guarantee absolute security.
12. Data Retention
We retain information for as long as reasonably necessary for business, operational, legal, regulatory, billing, compliance, and recordkeeping purposes.
13. Your Choices
You may contact us to:
Ask questions about this Privacy Policy
Request that we update your contact information
Opt out of SMS communications by replying STOP
Request assistance regarding communications preferences
14. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties.
15. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13 through our website.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
17. Contact Us
If you have questions about this Privacy Policy or our communications practices, please contact us:
Med Flight Air Ambulance Inc.
Phone: 505•842•4433
Email: Info@medflightair.com
Website: https://www.medflightair.com